Recently a client of mine made me really upset. He made a very irrational and unreasonable statement to me and I was furious. As soon as I headed back to the office, I started to write an email to him to express my disgust with his unwanted statement. I typed and typed and typed and as I was about to hit the send bottom, I stopped took a deep breath, and read the email again.
You could feel all the emotions in the email. The email was filled with an ‘attitude’ of disgust and simple disbelief. I immediately deleted the email. Sending an ‘Angry Email’ as the incident occurred can cause a lot more damage than it can good.
Some of the negative effects of sending these emails include worsening a situation, hurting your reputation in the business place, and possibly hurting any relationship you may have worked hard on developing. On the other hand, these emails can show others just how serious you are about a situation. All in All, I would say, avoid sending ‘Angry Emails’.
Here are some pointers on how to write an email when you are ‘angry’:
Wait a bit! Do not write an email of complaint when you are in the heart of all your emotions. Relax a little. Try to talk to someone or listen to some soothing music at your desk but whatever you do, avoid an argument and avoid drafting the ‘Angry Email’.
Draft it 1st
Pull up a word document and write a 1st draft of the email. Start off with a friendly greeting but then state your problems and intentions very clearly. Stop tippy-toeing around the situation. Be direct but not rude. Additionally, keep the entire email professional by being as objective as possible. Even if you feel personally attacked remember it’s 100% business.
Include a solution or to request a meeting to deal with the matters at hand. Do not offer an ultimatum and most importantly please close off the email with a kind message to soothe things over.
Second Opinions Matter
Read your draft at least 3 times. Something this important must be projected in the most objective way. This leads me to the next point that it is always good to get a second opinion. Not to stir gossip, but if you are not in breach of a nondisclosure contract make sure you ask a second party what they think about the email draft. He/she will be able to pick out words that can insinuate a tone.
Confirm receipt of email
The worst thing is to send an email, it was overlooked but you believe it to be ignored so go ahead and call the person to confirm receipt of the email. When you make this call be polite and sincere.
I sincerely hope you enjoyed this blog. I want to leave you with this quote from my favourite pastor Joel Osteen, he said “Every day we have plenty of opportunities to get angry, stressed or offended. But what you’re doing when you indulge these negative emotions is giving something outside yourself power over your happiness. You can choose to not let little things upset you”.